Field Support Manager (m/w/d)

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution. 

The Field Support Manager is responsible for delivering exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line.  This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications. This role will coordinate with Product Support to make field visits when required.    

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Your Impact : 

• Provide in-field technical support to growers and dealers by troubleshooting installation, operation, and equipment performance issues that cannot be resolved remotely.  

• Conduct on-site service visits to dealer and customer locations to diagnose, repair, and resolve complex product and equipment problems when remote support does not solve the issue.  

• Deliver hands-on product and technical training for dealers and customers, ensuring effective product operation and maintenance.  

• Collaborate with customers, dealers, and internal teams to identify recurring issues, recommend improvements, and support successful product launches.  

• Collect, analyze, and report field performance data to support product development, customer satisfaction, and continuous improvement initiatives. 

Your Experience and Qualifications: 

• Bachelor’s degree in Agricultural Systems Technology, Agronomy, or equivalent field, or equivalent hands-on experience with Precision Agriculture equipment, product support, or agricultural technology.  

• Strong knowledge of agricultural operations and precision farming technologies, with the ability to troubleshoot technical issues and deliver effective customer support.  

• Excellent written and verbal communication skills, including technical writing, content development, training delivery, and presentations to dealer and customer audiences.  

• Proven problem-solving and analytical skills with the ability to diagnose equipment and product performance issues in both field and customer environments.  

• Valid driver’s license with a clean driving record and ability to safely operate company vehicles for frequent field visits, while complying with all company and state vehicle operation requirements. 

What We Offer : 

• Collective Bargaining Agreement: Metalworking Industry 

• Flexible work arrangements 

• 5 weeks of annual leave (30 calendar days) 

• Additional leave entitlement of 1 to 3 days based on age and length of service 

• RTT days (working time reduction days) for eligible employees under the annual working time arrangement 

• Comprehensive health insurance 

• Supplementary retirement savings plan (PERCO) including a 5% employer contribution 

• Disability and life insurance coverage 

• Meal vouchers (Tickets Restaurant) worth €9.00 per day, with 60% employer contribution 

• Access to Holiday Vouchers (Chèques-Vacances) 

• Modern and flexible work environment with remote working options available across the organization.  

Looking for a meaningful new professional challenge in a dynamic and stimulating international environment? 

Take your career to the next level by joining a global leader in agricultural equipment, working alongside passionate teams in a cutting-edge technological environment dedicated to supporting farmers as they help feed the world. 

Farmer First! 

At AGCO, we value inclusion and recognize that the diversity of our teams drives innovation for our farmers. Through our recruitment practices, we are committed to building a workforce that reflects a wide variety of experiences, backgrounds, cultures, and perspectives. 

Join us in advancing agriculture for the future and apply today!