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Technical Service Specialist, Hvst

Date: Sep 22, 2022

Location: Hesston, KS, US

Company: AGCO

Technical Service Specialist

Who We Are Looking For AGCO, a global leader in the design, manufacture, and distribution of agricultural solutions, has an exciting career opportunity for a Technical Service Specialist to join our team in Hesston, KS. The Technical Service Specialist will play a key part in providing accurate and prompt service direction to dealer and/or field service inquiries via telephone and the web for the assigned AGCO products. In addition, the Technical Service Specialist is responsible for communicating with dealers and internal staff on troubleshooting and diagnosis of all technical issues for assigned products.

What You Will Do

  •  Technical inquiries/communications: Responsible for processing telephone and web based dealer inquiries related to AGCO machinery performance, reliability, product features & service administration in a timely manner. The Technical Service Specialist will mainly interact with dealer service managers and dealer technicians.
  • Problem Investigation: Use existing tools (AGCO Tech Connect, Salesforce, Technical Publications, Phones, etc.) to research technical solutions. This can involve field and dealer investigation trips to better understand and document a machinery issue. Highly technical machine issues also require working with AGCO diagnostic tools and systems. Technical Service Specialists will also work will fellow Technical Service Specialists, engineering, marketing, and other AGCO field teams to seek proper resolutions for machinery issues.
  • Technical Communication: Provide a professional response in AGCO Tech Connect (a technical information web database) and phone system that is consistent with defined standards governing content, quality, and structure.
  • Estimate 10% travel – primarily within North America

 

What You Will Bring

  • A high school diploma is required.
  • 3+ years of the following:
    • Hands on diagnostic support for Ag or heavy duty/automative equipment experience or equivalent.
    • Use of Volt Ohms Meter (VOM), CAN bus/ OBD II (On-Board Diagnostics) interface equipment to diagnose issues.
    • Troubleshooting electronic, hydraulic, and powertrain systems for agriculture, automative or heavy duty equipment.

 

A Plus If You Have

  •  Associates/Technical degree in a related field (preferred).
  • Bachelor’s degree in Ag System Technology, Ag Engineering, Mechanical Engineering, Automative Technology, or a related field (preferred).
  • Previous experience working at an Ag Dealership in a Technical Support role (preferred)
  • Accomplished communication capabilities (verbal and written).
  • Proficiency using Microsoft Office.
  • Bilingual capability preferred – English, French (preferred), Spanish.

 

What We Offer

GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!

ENTERPRISING SPIRIT- Every role adds value. We’re committed to helping you develop and grow to realize your potential.

POSITIVE IMPACT – Make it personal and help us feed the world.

INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people around the world who share your enthusiasm.

MAKE THE MOST OF YOU – Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.


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