Technical Service Specialist

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!     

AGCO, a global leader in the design, manufacture and distribution of agricultural solutions, has an exciting career opportunity for a Technical Service Specialist to join our Global Center of Excellence team in Jackson, MN. The Technical Service Specialist will play a key part in providing accurate and prompt troubleshooting and diagnosis of all technical issues to AGCO dealers for assigned products. In addition, the Technical Service Specialist has intermittent responsibility for presenting Service Review meetings, product training and field collaboration with AGCO dealers and other AGCO internal field staff. Estimated Travel is 10-20%      

  
Your Impact  

• Handle technical inquiries received through web, video, and phone channels, addressing dealer questions on AGCO machinery performance, reliability, product features, and service processes. 

• Communicate directly with dealer service managers and technicians, providing timely and accurate technical support.   

• Investigate machinery issues using tools such as AGCO Tech Connect, Salesforce, technical publications, diagnostic systems, and conduct field/dealer visits when needed.  

• Collaborate with cross‑functional teams including engineering, marketing, and other technical service specialists to identify and implement effective solutions.   

• Deliver clear technical communication, including responses in AGCO Tech Connect and phone support, and occasionally present product performance reviews or leading service training sessions for dealer personnel.   
  
  

  
Your Experience and qualifications  

• High School Diploma required, with 3+ years of AA/BA-level education or equivalent practical experience in agricultural, heavy-duty, or automotive equipment diagnostics. 

• Hands-on diagnostic support experience with agricultural, heavy-duty, and/or automotive equipment, or closely related systems. 

• Proficient in using diagnostic tools, including Volt-Ohm Meters (VOM), CAN bus systems, and OBD / OBD II diagnostic interface equipment. 

• Strong troubleshooting skills across electronic, hydraulic, and powertrain systems in agricultural, automotive, or heavy-duty equipment. 

• Associate or bachelor's degree preferred, especially in Agricultural Technology, Mechanical Technology, or a related agriculture field. 

 Your Benefits 

• Health care and wellness plans     

• Dental and vision plans     

• Flexible and virtual work options (where available)     

• 401(k) Savings Plan with company match     

• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price     

• Paid holidays and paid time off     

• Health savings and flexible spending accounts     

• Reimbursement for continuing education     

• Life insurance and other supplemental insurance plans

Your Workplace  

You will work with your wonderful AGCO colleagues from Hesston ,USA (Hybrid )