Technical Service Specialist, Digital

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!  

​​The Technical Service Specialist ("Specialist") is responsible for the dissemination of accurate and prompt service direction to first level, dealer, distributor and/or field service inquiries via telephone and the web for assigned AGCO products. Responsibilities include troubleshooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, and dealer training (supplemental assistance only). The Specialist is expected to be a recognized service expert on their assigned product(s). This position will focus on digital on-board products including but not limited to GNSS, Guidance, ISO, Consoles, FMIS, Telemetry and other on-board products.  ​ 

Your Impact 

• Provide second-level support to AGCO GCE, dealers, and customers via phone and ticketing systems to resolve product-related issues.  

• Handle inquiries regarding product features, technical problems, and administrative assistance.  

• Collaborate and escalate issues to Product Teams (Level 2 & 3) and IT Team (Level 3) to ensure timely resolution.  

• Develop technical expertise on assigned products through inquiry handling, knowledge creation, IT collaboration, and occasional field visits.  

• Enhance skills and contribute by participating in training programs and testing new products and features. 

Your Experience and Qualifications 

• Candidates should be familiar with computer systems and commonly used software applications.  

• Strong organizational and interpersonal skills are essential for success in this role.  

• A good understanding of dealership business practices related to product support is preferred.  

• Excellent communication skills, both spoken and written, are required.  

• Experience in dealership operations (sales, parts, or service) is beneficial but not mandatory. 

Your Benefits 

• Health care and wellness plans 

• Dental and vision plans 

• Flexible and virtual work options (where available) 

• 401(k) Savings Plan with company match 

• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price 

• Paid holidays and paid time off 

• Health savings and flexible spending accounts 

• Reimbursement for continuing education 

• Life insurance and other supplemental insurance plans 

Your Compensation 

This position will be within the range of $54,797 - $110,000 based on experience. This position is eligible for a bonus based on 7% compensation.  

Your Workplace 

​​You will work with your wonderful AGCO colleagues in Hybrid/Remote model from Jackson, MN. ​ 

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.  

Join us as we bring agriculture into the future and apply now!