Technical Service Specialist, Precision Farming

Technical Service Specialist, Precision Farming

Who we are looking for:

At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in.  We make sure all of our employees – in every function, every geography and at every level – have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way.

AGCO’s Customer Support team has an exciting opportunity for a high-impact Technical Service Specialist to join its team in delivering extraordinary results across our dealer network!

The Technical Service Specialist is responsible for the dissemination of accurate and prompt service direction to dealer, distributor and/or field service inquiries via telephone and the web for assigned AGCO products. Responsibilities include trouble-shooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, and dealer training (supplemental assistance only). The Specialist will be to be a recognized service expert on their assigned product(s).

Estimated travel: 10%

What you will do:

• Provide first hand support to AGCO dealers and customers using phone line and/or ticketing system to help solve product issues
• Process inquiries related to product features, product issues, and product administrative assistance
• Responsible for escalation and collaboration with Product Team (Level 2) and IT Team (Level 3) to drive dealer and customer problems to resolution
• Become a technical "expert" on assigned products through answering product inquiries, creating Knowledge, collaboration with IT teams, and occasional visits to dealers, customers
• Expand skills and abilities through participation in training offered by the AGCO Training department, internally facilitated training events, on-line and other available company offered training
• Participate in testing of new products and new features
• Perform additional tasks as requested by Team Leader

What you will bring:

• Associates Degree in Engineering, Technology or Agricultural Sciences discipline or equivalent experience
• 2-3 years experience in trouble shooting, IT, or systems support

• Familiarity with computer systems and software application

A plus if you have:

• Bachelor’s Degree in Engineering, Technology or Agricultural Sciences discipline or equivalent experience

• Strong organization & interpersonal skills
• Familiarity with Dealership business practices relating to product support
• Accomplished communication capabilities (spoken and written)

• Experience with mobile equipment (such as agricultural, construction or forestry equipment; on/off-road trucks; or, automobiles)

• Knowledge in the use of a web-based systems or contact management systems

• Dealership experience (sales, parts, or service)

What we offer:

Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we’re clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.

We also invite you to “Make the Most of YOU” - Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions – to an environment where the future is happening now. Join us as we bring agriculture into the future.