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AG Technical Product Support Specialist

Date: Nov 19, 2021

Location: Jackson, MN, US

Company: AGCO

Job Summary

 

AGCO, a global leader in the design, manufacture, and distribution of agricultural solutions has an exciting career opportunity for a Smart AG Heavy Duty Mechanic Dealership Service Specialist to join our team in Jackson, MNThe Service Specialist will play a key part in providing accurate and prompt service direction to dealer and/or field service inquiries via telephone and the web for the assigned AGCO products. In addition, the Smart AG Heavy Duty Mechanic Dealership Service Specialist is responsible for communicating with dealers and internal staff on troubleshooting and diagnosis of all technical issues for assigned products.

 

If you have experience working diagnostics (Ohms Meter, Hydraulic, Powertrain Systems) on Semi Tractor Trailers or Trucks, this position would be a perfect fit for you. AGCO is one of the top SMART AG Equipment companies worldwide. Join us to help farmers feed the world.

 

Relocation assistance is available to the Jackson, MN area for this position.

 

Job Function and Responsibilities

  • Responsible for processing telephone and web-based dealer inquiries related to AGCO machinery performance, reliability, product features & service administration in a timely manner. (Dealer Service Managers and Technicians.
  • Troubleshoot issues using existing tools (AGCO Tech Connect, Salesforce, Technical Publications, etc.) to research technical solutions. This can involve field and dealer investigation trips to better understand and document a machinery issue.
  • Utilize AGCO diagnostic tools and systems to solve highly technical issues.
  • Collaborate with fellow Technical Service Specialists, engineering, marketing, and other AGCO field teams to seek proper resolutions for machinery issues.
  • Utilize AGCO Tech Connect (web database) consistent with defined standards governing content, quality and structure.

 

ESSENTIAL SKILLS 
Education

  • Associates/Technical degree in a related field (Preferred)
  • Bachelor’s degree in Ag System Technology, Ag Engineering, Mechanical Engineering, Automotive Technology, or a related field. (Preferred)

 

Qualifications and Experience

  • Hands-on diagnostic support for Ag or heavy-duty/automotive equipment experience or equivalent. (This may include work on heavy equipment, semi tractor-trailers or trucks.
  • .Use of Volt Ohms Meter (VOM), CAN bus/ OBD II (On-Board Diagnostics) Interface equipment to diagnose the issue.
  • Troubleshooting electronic, hydraulic, and powertrain systems for agricultural, automotive, or heavy-duty equipment.
  • Previous experience working at an Ag Dealership in a Technical Support role (Preferred).
  • Expert Level Communication Skills.
  • Proficiency using Microsoft  Office.
  • Bilingual capability preferred – English, French (preferred), Spanish.

 

ADDITIONAL Requirements

Travel Required

  •  Estimate 10% Travel 

 

AGCO/RSR

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.


Nearest Major Market: Blue Earth

Job Segment: Technical Support, Hydraulics, Agricultural, Engineer, Technology, Engineering, Agriculture, Research