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IT Analyst II - Salesforce CRM Specialist

Date: May 14, 2022

Location: Stoneleigh, ENG, GB

Company: AGCO

Making a difference.  That's what a career at AGCO is all about. At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own

 

AGCO is a global leader focused on the design, manufacture and distribution of agricultural machinery and infrastructure. AGCO supports more productive farming through a full line of tractors, combines, hay tools, sprayers, forage equipment, tillage, implements, grain storage and protein production systems, as well as related replacement parts. AGCO products are sold through five core brands, Challenger®, Fendt®, GSI®, Massey Ferguson® and Valtra® and are distributed globally through 3,150 independent dealers and distributors in more than 140 countries worldwide. Our diverse product line, global reach and technological solutions help our customers not only survive today’s changing landscape, but to also prosper. Visit www.AGCOcorp.com for more information.

 
 

     Salesforce CRM Specialist  
     Stoneleigh (Warks)


 

The Salesforce CRM Specialist provides the first level of Salesforce support for their respective business unit. This includes working directly with key business leaders to fully understand AGCO business processes and how Salesforce can streamline those processes. The Salesforce CRM Specialist will gather business requirements and design solutions based on knowledge of the AGCO environment while working closely with the Salesforce global team to implement value added solutions. 



Job Function and Responsibilities:
 

  • Provide Tier 1/2 support for Salesforce related issues including data quality, configuration defects, training, reports & dashboards, user management, minor enhancements, and other system related issues.

  • Oversee regional/functional change management.

  • Collaborate with agency partners and internal data teams to design/develop segments, data extensions, suppression lists, imports and exports.

  • Align to global Salesforce CRM team processes wherever possible to maintain secure & stable environments.

  • Train end-users and support the business during roll out periods.

  • Maintain and communicate system metrics to track trends in usage and data integrity. Own data quality for region/function.

  • Support business by identifying opportunities for process improvement and automation.

  • Gather detailed business requirements and offer recommended solutions to Senior Management

  • Recommend and prepare documentation on best practices, business procedures, reporting, configuration and master data maintenance that can be handled by super users.

  • Collaborate with other Salesforce CRM Specialists and identify solutions to business challenges.

  • Ensure individual compliance with all AGCO policies and procedures including GDPR, CANNSPAMM, CCPA, Sarbanes Oxley, IT and Security. Follow established governance processes and standards. 

 


Qualifications and Experience
 

  • Bachelors degree in technology, business, marketing or a related field.

  • Minimum of Salesforce Certified Administrator, Salesforce Certified Platform App Builder and 1 other certification.

  • Other Salesforce certifications advantageous

  • Strong communication / interpersonal skills, capable of interacting with multiple levels of IT and business management.

  • Successfully influences diverse groups and teams in a complex, ambiguous and rapidly changing environment to deliver value-added solutions.

  • Expert in advanced writing, verbal and other presentation skills.

  • Global business experience is a plus.



Your perspective: 
 

Be part of our UK office which supports AGCOs Europe, Africa and Middle East Region and is located on beautiful parkland setting in Warwickshire. State of the art offices provide a pleasant working environment and all the facilities you would expect from a progressive global organisation.  
 

We have over 30 nationalities working within our UK Operation to support our customers’ global needs.  AGCO is an exciting Company with a rapidly changing and growing environment and attaches great importance to the provision of continuous personal learning and development. 

  
 

We offer the following benefits: 
 

  • Basic salary:  £Competitive

  • A company performance / Individual performance related bonus (10%)

  • Defined Contribution Pension Scheme (The company contributes up to 10% for a 5% employee contributions)

  • Life assurance and critical illness cover for Pension members

  • BUPA healthcare

  • 26 days holidays + statutory holidays

  • Holiday trading

  • Confidential Employee Assistance Programme for employees and their immediate family

  • Online retail discount portal

  • On-site parking

  • On-site restaurant 

 

Employee development and growth is part of our company culture. If you are looking for an opportunity to work in an inspiring multinational environment for a leading global player of agricultural solutions, we look forward to receiving your application!

 


Job Segment: Agricultural, CRM, Business Process, Change Management, Business Manager, Agriculture, Technology, Management