Analista de Serviços Técnicos (Promotor Tecnico Pl)

Who we are?

We are a global leader and trusted partner focused on developing, manufacturing and distributing agricultural solutions with our brands Challenger®, Fendt®, GSI®, Massey Ferguson® and Valtra®, powered by Fuse® and Precision Planting® smart agricultural solutions.

Our purpose is to offer farmer-focused solutions to sustainably feed our world. Our core values ​​of transparency, respect, responsibility, integrity and team spirit underpin our work, how we interact with each other and what strategies we employ to fulfill our mission. Our core values ​​are the practices we use daily in everything we do.

If the world of agriculture changes, so do we. With courage. We do this for the farmers. For the people who work for them. For us. For the future.

Join us and experience our platform of global diversity and entrepreneurial spirit as you help us create innovative technologies and positively impact the food of nearly 8 billion people worldwide.

What we are looking for:

The Technical Support Analyst is responsible for the dissemination of accurate and prompt service direction to dealer, distributor and/or field service inquiries via telephone and the web for assigned AGCO products. Responsibilities include trouble-shooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, and dealer training (supplemental assistance only). The Analyst is expected to be a recognized service expert on their assigned product(s).

What are you going to do:

- Responsible for providing first hand support to AGCO dealers and customers using phone line and/or ticketing system to help solve product issues - Responsible for processing inquiries related to product features, product issues, and product administrative assistance - Responsible for escalation and collaboration with Product Team (Level 2) and IT Team (Level 3) to drive dealer and customer problems to resolution - Become a technical “expert” on assigned products through answering product inquiries, creating Knowledge, collaboration with IT teams, and occasional visits to dealers, customers - Expand skills and abilities through participation in training offered by the AGCO Training department, internally facilitated training events, on-line and other available company offered training - Participate in testing of new products and new features.

What do you need:

- Must have experience working with Precision Farming Products like Guidance, ISOBUS - Must have strong organization & interpersonal skills - Familiarity with Dealership business practices relating to product support - Accomplished communication capabilities (spoken and written) - Dealership experience (sales, parts, or service) - not required, but is beneficial.

If you are an AGCO employee, check more details about this position and apply at:

https://performancemanager4.successfactors.com/sf/jobreq?jobId=94690&company=Agco

If you are not an AGCO employee, check more details about this position and apply at:

https://careers.agcocorp.com//job-invite/94690/

Diversity, Equity & Inclusion:

Our vacancies are for everyone. We recognize the importance of diversity, equity and inclusion in our work environment. We consider diversity as a power to leverage creativity and innovation. We work on equity to ensure that all people have fair conditions to be and evolve. Likewise, we invest in promoting an inclusive environment as a key to increasing team satisfaction and generating more business success.

Do you want to know a little more about our history? Access:

https://www.agco.com.br/

https://www.agcocorp.com/

https://www.facebook.com/AGCOcorp

https://twitter.com/agcocorp

https://www.instagram.com/agcocorp/

https://www.youtube.com/user/agcocorp

https://blog.agcocorp.com/

Apply and come feed the world with us!