Sr Product Support Specialist, Digital

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity into work, building a better and more sustainable world. Join our extraordinary team today!     

The Sr. Product Support Specialist is responsible for driving the adoption and support of AGCO Digital and Precision Farming Products for customers and dealers across South America. This role provides technical and operational support for AGCO’s Products, including—but not limited to—dealer- and customer-facing applications.

The Specialist serves as the product expert, working closely with Engineering and IT teams to resolve issues and ensure cases are deescalated and closed in a timely manner. Key responsibilities include performing troubleshooting and diagnostics for all digital product and precision farming issues escalated from GCE teams and delivering training to both GCE and dealer teams to ensure they are equipped to support operations and resolve issues effectively when applicable.

The Specialist is expected to be a recognized product authority and a subject matter expert for their assigned digital products.

Your Impact  

• Act as the Subject Matter Expert for Digital and Precision Farming products, supporting adoption and troubleshooting for GCE teams, dealers, and customers.
• Maintain service quality by meeting SLAs for escalated response and case resolution times within Case Management.
• Collaborate closely with Engineering, IT, Product, and Development teams, escalating issues when necessary and driving timely resolutions.
• Partner with Training, GCE, Customer Support, and Digital Adoption teams to develop training materials such as tutorials, videos, and articles.
• Participate in cross‑functional initiatives, including pilot projects, new digital product rollouts in South America, and occasional onsite dealer/customer visits as required.

Your Experience and Qualifications 

• Bachelor degree in Engineering or Computer Science
• Understanding of Digital Apps, platforms and softwares for agriculture, and digital costumer support process. Knowledge in Precision Agriculture and Field Service is a plus.
• Must have at least 2 to 3 years of experience at least supporting customers and-or dealers in B2B2C format
• Advanced level of English is required for this position, proficiency will be assessed during the interview process.
• Work well in high-pressure situations and Self-motivated

Your Workplace  

You will work with your wonderful AGCO colleagues in Canoas/RS.  

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.   

Join us as we bring agriculture into the future and apply now!