PTx Sales Support Specialist and Order Administrator

PTx Sales Support Specialist and Order Administrator

A Sales Support Specialist and Order Administrator plays a vital role in ensuring smooth sales operations and customer satisfaction by managing administrative tasks, processing orders accurately and in a timely manner, and supporting the sales team. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment.

Sales Support Specialist Duties:

• Assist the sales team with administrative tasks, including preparing quotes, proposals, and presentations.
• Maintain customer databases and update CRM systems with accurate client information.
• Coordinate communication between sales, finance, and channel teams.
• Respond to client inquiries and resolve issues to ensure satisfaction.
• Maintain and update customer records and CRM systems.
• Coordinate with marketing and logistics teams to ensure alignment on campaigns and deliveries.

Order Administrator Duties:

• Process customer orders accurately and efficiently, ensuring timely delivery.
• Verify product availability and coordinate with inventory and logistics teams to ensure timely delivery.
• Review sales contracts, invoices, and shipping documents.
• Monitor order status and proactively communicate updates or delays to customers.
• Handle order changes, cancellations, and returns.
• Ensure compliance with company policies and regulatory requirements.
• Maintain accurate records of transactions and correspondence.

Required Skills and Qualifications

• Education: High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience: 3–5 years in sales support, order administration, or customer service.
• Technical Skills: Proficiency in CRM software, Microsoft Office Suite, and ERP systems (e.g., Salesforce, SAP).
• Soft Skills:
• Strong communication and interpersonal abilities
• Excellent organizational and multitasking skills
• Attention to detail and problem-solving mindset
• Ability to work under pressure and meet deadlines
• Ability to work both independently and as part of a team

Ideal Candidate Profile

This role suits someone who thrives in a fast-paced environment, enjoys supporting others, and has a knack for keeping operations running smoothly. It’s a pivotal position that bridges customer service, sales, and logistics.