Product Performance Manager, Digital

Product Performance Manager, Digital

Who we are looking for:

At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in.  We make sure all of our employees – in every function, every geography and at every level – have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way.

The AGCO Customer Support team has an exciting opportunity for a high-impact Product Performance Manager, Digital to join its team in delivering extraordinary results to our farmers in Jackson, MN.

The purpose and scope of the Product Performance Manager, Precision Farming is to act as a subject matter expert for the Precision Farming products. The position is directly responsible to identify systemic failures, resolution definition, and field implementation of product improvements that increase the overall health of AGCO products. The position is directly responsible and accountable for meeting or exceeding product health targets including time to identify new issues and time to implement improvements to the field population.

Travel requirements: 25%

What you will do:

• Manage back-office support in solving customer problems by engaging engineering and suppliers.
• Communicate current product issues and resolution status to the markets.
• Management of Product Support Programs (PSP) definitions and deployment
• Organize and lead internal (Global) Service Review Meetings (SRM) to update stakeholders on current problems and provide valuable input on emerging issues that customers may face.
• Engage in New Product Introductions (NPI) to identify training needs, technical publications, and diagnostics requirements.
• Drive engagement with stakeholders to ensure the proper issue nomination processes are followed.
• Drive NPS (Net Promoter Score) improvements and address negative customer feedback.
• Champion knowledge growth within all internal support groups on assigned products.

What you will bring:

• Associates Ag Technical Degree or related field
• 3+ years of hands-on experience in a technical, problem-solving role in Precision Farming Technologies
• 2+ years of Intermediate knowledge of Vehicle Electronics, CAN Bus, Multiplexing, DoIP, Vehicle Network Communications, Mobile Electrical, Hydraulic, and Mechatronic Systems

A plus if you have:

• Bachelor’s Ag Technical degree or related field
• 3+ years of Advanced knowledge in agricultural machinery and precision farming products
• Excellent knowledge of GPS, Correction Services, and common Industry Providers
• Familiarity with pc-based and application log files, and interpretation tools
• Excellent influencing and negotiating skills across all levels.
• Excellent analytical and problem-solving capabilities, Big-picture view of issues
• Excellent communication skills - both written and verbal
• Familiar with agile and project management principles and practices

• Experience with being a member of a cross-functional Product Team
• A Farmer-First focus!
    

What we offer:

Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we’re clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.

We also invite you to “Make the Most of YOU” - Benefits include health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions – to an environment where the future is happening now. Join us as we bring agriculture into the future.