Product Support Specialist

Solutions for Every Season, we engineer and deliver precision ag hardware, software, and cloud-based platforms that connect every corner of the farm. Join PTx to make your contribution 

The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line.  This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications. 

Your Impact: 

• Field calls from growers and dealers on technical support questions during office hours as well as an after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field break downs 

• Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation 

• Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option 

• Communicate issues and future needs to the R&D team for current and future products 

• Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions. 

Your Experience and Qualification: 

• Bachelor's degree in Agricultural Systems Technology, Agronomy or 3+ years of industry experience supporting Precision Ag equipment or 5+ years related industry product support experience 

• Familiarity and experience in agriculture 

• Strong writing and editing skills.  Evidence of “creativity” 

• Ability to communicate and present to large groups 

• Strong problem-solving skills 

 
Your Benefits: 

• Hybrid working   

• Competitive bonus scheme   

• 26 days annual leave + additional privileged leave and ability to buy up to 5 days annual leave.   

• Pension scheme, life assurance and Group Income Protection.   

• AXA private healthcare is available.   

• Retail discounts vouchers, EAP, and access to the Yu life Wellbeing App (free and unlimited 24/7 UK-based GPs + free will service). 

Your Workplace: 

You will work in hybrid/remote mode from our Stoneleigh, Warwickshire site.   

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives. 

Join our extraordinary team today and apply now!