Customer Care Team Lead

We are looking for a Team Lead to join our Customer Care department, managing the EME market in a position based in Pune. The ideal candidate will have at least 5 years of experience, be ready to work across different time zones, and be fully committed to supporting their team on-site. Strong communication skills—with both the team and management, as well as with our customers—are essential. You will need to effectively identify, classify, and prioritize requests according to their urgency and importance. You will be expected to follow established procedures while also using your sound judgment and common sense to make decisions when processes are unclear or not fully adapted to the situation. 

Your Impact 

• Lead, coach, and develop a diverse customer service team; drive engagement and growth. 

• Keep a strong customer focus (“Farmer First”) and drive service excellence and continuous improvement. 

• Run the day-to-day: weekly team cadence, hiring/onboarding with HR, planning/coverage (peak periods, harvest, on-call), objectives and annual reviews. 

• Ensure visibility and accountability: clear reporting, proactive risk escalation, and aligned actions. 

• Ensure compliance and safety: global policies/standards, ethical leadership, integrity. Bring strong analytical and judgment skills: interpret KPI signals, decide in ambiguity, and explain decisions clearly. 

Your Experience and Qualifications 

• Over 10 years of total experience, including 4–5 years in managing teams, mentoring, and overseeing performance reviews and appraisal cycles.  

• Holds a graduate degree in any discipline. 

• Skilled in Microsoft Office applications, particularly Excel (basic VLOOKUP; Pivot Tables preferred) and PowerPoint. 

• Experienced in order management and back-office operations. 

• Knowledgeable in Salesforce CRM, Mainframe systems, ERP platforms, and SAP. 

Your Benefits 

• ​​GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!  

• ​ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.  

• ​POSITIVE IMPACT – Make it personal and help us feed the world.  

• ​INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people worldwide who share your enthusiasm.  

• ​MAKE THE MOST OF YOU – Benefits include health care and wellness plans and flexible and virtual work option………. 

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Your Workplace  

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committe to building a team that includes a variety of experiences, backgrounds, cultures and perspectives. 

Join us as we bring agriculture into the future and apply now!  

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.  

AGCO is proud to be an Equal Opportunity Employer