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Product Support- Mexico

Date: Oct 29, 2022

Location: Querétaro, Querétaro, MX

Company: AGCO

Precision Planting Product Support Specialist (Mexico)

 

Position Overview:

Precision Planting is an innovative company that is changing the agriculture industry in remarkable ways.  In only twenty years, we have helped redefine agriculture in the US and globally.  Our products make growers more productive, increase yields, make current agricultural practices more sustainable, and reduce the costs to feed a growing world.  Precision Planting is growing rapidly and has many new products and business opportunities it is pursuing to continue that growth.  We are entrepreneurial in our DNA, fast-paced in our actions, and value hard work, innovative thinking, open communications, and teamwork.  If you share these values, then we might be the right place for you to contribute, grow and succeed in your career.  We are seeking a highly motivated individual to serve as a Product Support Specialist (Precision Planting) in Mexico. 

 

This person will work remotely and will be based in the Sinaloa or Jalisco region.

 

The Product Support Specialist is responsible for providing advanced technical support to our dealers and customers to help ensure a great customer experience.  In collaboration with R&D, they also are involved with the go-to-market process of our new products.  They also lead dealer training events, teach at customer-facing field days, and help create Precision Planting publications.

Primary Responsibilities:

  • Learn and validate the agronomic issues faced by farmers in Mexico:
    • Responsible for setting up and executing plot protocols for general agronomic education (singulation, downforce, depth, hybrids, population, fertility management etc...).
    • Operate a plot planter during planting season to help validate new equipment solutions locally.
    • Collaborate with Precision Planting’s R&D  Agronomy Team regarding design concepts based on detailed field testing.
    • Compile, analyze, and report on test plot and field data to the marketing department and R&D.

 

  • Ensure distribution channel has the agronomic & technical competency to support & service products:
    • Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.
    • Lead breakout sessions of both introductory and advanced level dealer training.
    • Design & build demonstration stands to be used for training & marketing purposes.

 

  • Ensure a great customer experience after the customer has purchased Precision Planting products:
    • Field calls from growers and dealers on technical support questions during office hours as well as an after-hours rotation.  These calls will include support requests for such things as installation, in-field operation, and in-field break-downs.
    • Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option.
    • Communicate issues and future needs to the R&D team for current and future products.

 

 

 

  • Lead BETA testing of new products in the region:
    • In collaboration with R&D, being actively involved with the go-to-market process for some of our new products helps to ensure a successful product launch.

 

Other Responsibilities:

 

  • Provide product demonstration presentations, planter maintenance presentations, training presentations, and other presentations as needed by the dealer team.
  • Travel to dealer locations, farm shows, and other events is required and varies by territory
    • Travel can range from 25% to 50% based on the season.

 

Required Skills and Experience:

  • Bachelors in Agriculture or related field
  • 1+ year of experience in supporting precision agriculture products
  • Languages: Spanish, English (fluent)
  • Excellent time management skills
  • Ability to communicate and present to large groups
  • Strong writing skills.  Evidence of creativity
  • Positive Attitude & Highly Motivated
  • Strong mechanical aptitude
  • Flexible to adapt as priorities change
  • Computer skills: Microsoft Office Word, PowerPoint, Excel, Outlook 365

AGCO is an equal opportunity employer.


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