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Customer Service Co-ordinator Job

Date: Apr 8, 2021

Location: Stoneleigh, ENG, GB

Company: AGCO

Making a difference.  That's what a career at AGCO is all about. At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own
AGCO is a global leader focused on the design, manufacture and distribution of agricultural machinery and infrastructure. AGCO supports more productive farming through a full line of tractors, combines, hay tools, sprayers, forage equipment, tillage, implements, grain storage and protein production systems, as well as related replacement parts. AGCO products are sold through five core brands, Challenger®, Fendt®, GSI®, Massey Ferguson® and Valtra® and are distributed globally through 3,150 independent dealers and distributors in more than 140 countries worldwide. Our diverse product line, global reach and technological solutions help our customers not only survive today’s changing landscape, but to also prosper. Visit www.AGCOcorp.com for more information.

Customer Service Coordinator

(This is a fixed-term contract until the end of October 2021)

An opportunity has arisen for a Customer Service Coordinator to join our Customer Service team at Stoneleigh, providing first class support and assistance to our UK, EIRE dealers, Export / Inter-company network. 


Your key responsibilities will involve:

• Answer and monitor dealer incoming calls/emails and reply within targeted response time
• Liaise with internal functions to support Customer Service related queries within targeted response times.
• Work with internal departments to resolve issues affecting dealer aftersales performance
• Follow up customer back-orders in line with order category resolution objectives
• Prioritize actions in liaison with Logistics to improve delivery promises and inform dealers accordingly
• Proactive use and follow up of the VOR backorder escalation process
• Proactive feedback to Dealers to communicate actions undertaken to resolve customer issues
• Resolution of all order line ‘exceptions’ documented on Oasis Order Acknowledgements
• Handle/answer pricing queries
• Liaise with Shipping Department to resolve customer freight issues / identify opportunities for service enhancements

Candidates should have:

• A good team player, with well-developed communication skills
• Customer focused with an affinity for “customer service” and have the confidence to operate within a fast response commercial environment
• Able to work under pressure and manage changing priorities
• PC literate (Outlook, Excel and Word)
• Fluent English (an additional European language would be advantageous)


Your perspective: 

Be part of our UK office which supports AGCOs Europe, Africa and Middle East Region and is located on beautiful parkland setting in Warwickshire. State of the art offices provide a pleasant working environment and all the facilities you would expect from a progressive global organisation. 

We have over 30 nationalities working within our UK Operation to support our customers’ global needs.  AGCO is an exciting Company with a rapidly changing and growing environment and attaches great importance to the provision of continuous personal learning and development.


We offer the following benefits:

• Basic salary:  Competitive
• A company performance / Individual performance related bonus (5%)
• Defined Contribution Pension Scheme (The company contributes up to 10% for a 5% employee contributions)
• Life assurance and critical illness cover for Pension members
• 26 days holidays + statutory holidays
• Holiday trading
• Retail discount scheme
• Confidential Employee Assistance Programme for employees and their immediate family
• Free on-site parking
• On-site restaurant
• Cycle to work scheme

Employee development and growth is part of our company culture. If you are looking for an opportunity to work in an inspiring multinational environment for a leading global player of agricultural solutions, we look forward to receiving your application!


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