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Desktop Support Analyst

Date:  Sep 8, 2023

Stoneleigh, ENG, GB

 Making a difference.  That's what a career at AGCO is all about. At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own. 

   AGCO (NYSE: AGCO) is a global leader in the design, manufacture, and distribution of agricultural solutions. Our portfolio of international brands, including Fendt®, GSI®, Massey Ferguson® and Valtra®, provides smart and effective agricultural solutions to farmers around the world – including a full line of tractors, combine harvesters, hay and forage equipment, seeding and tillage implements, grain handling, seed processing and animal protein production systems. With global sales of approximately USD 12.7 billion in 2022, AGCO’s international team of over 24,000 employees work together to deliver high-tech solutions for farmers feeding the world. Join us as we bring agriculture into the future.


Desktop Support Analyst

Office Based – Stoneleigh, Warwickshire


Job Summary


An opportunity has arisen for a permanent Desktop Support Analysts to join our IT team.  This position is responsible for providing analytical & logistical support for the desktop computing park, across the sites directly supported by the UK Desktop Team.

The support provided will be for on-going day-to-day operational needs (incidents, crash maintenance and small change requests).  The role will include investigation, analysis, construction, detailed testing, and implementation support.  It will also include liaison with the AGCO 3rd party providers for hardware and standard PC software.


Key Responsibilities:


  • Provide high quality analytical support for any desktop issues the individual is assigned to provide the on-going operational needs (crash maintenance and small changes). This will include investigation, design, construction, testing and implementation support. 
  • Develop any desktop modifications in line with the agreed departmental development standards. This includes producing all the necessary deliverables e.g. proposal, specification, etc 
  • Provide input to any project planning and actual recording to ensure detailed and up-to-date project plans are available for all project deliverables being worked on by the individual.
  • Provide responsive action to any high priority issue by providing the agreed level of cover e.g. 7x24 hrs 
  • Ensure that Sarbanes Oxley compliant policies are applied to all applications developed or supported


Experience & Qualifications:


  • Experience in Desktop Support / Helpdesk desirable.
  • Working knowledge of overall IT environment.
  • Understanding of the development environments being supported.
  • All graduates will be considered for this role.
  • Customer Service or Call Centre experience essential.


We offer the following benefits:

  • Basic salary:  £competitive
  • A company performance / Individual performance related bonus (5%)
  • Defined Contribution Pension Scheme (The company contributes up to 10% for a 5% employee contributions)
  • Life assurance and critical illness cover for Pension members
  • 26 days holidays + statutory holidays
  • Holiday trading
  • Confidential Employee Assistance Programme for employees and their immediate family
  • On-site parking
  • On-site restaurant


Employee development and growth is part of our company culture. If you are looking for an opportunity to work in an inspiring multinational environment for a leading global player of agricultural solutions, we look forward to receiving your application!

Job Segment: Agricultural, Technical Support, Testing, Call Center, Information Technology, Agriculture, Technology, Customer Service

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