Field Technical Manager

Field Technical Manager (South Australia)

Who We Are Looking For:

Aftersales position providing in-field support to the dealer network regarding technical issues and customer service. To be based in South Australia.

What You Will Do:

• Develop after sales service offered by dealer network to achieve customer satisfaction for all AGCO Australia distributed products.
• Mediate and liaise between dealers and AGCO to resolve field service issues.
• Monitor policy claims and perform audits on warranty parts as required.
• Attend train the trainer courses on all AGCO products
• Organise & conduct/assist dealer training – Product, Technical, Installations, & AGCO Systems
• Organise and conduct structured Dealer visits, main focus on Aftersales Departments
• Maintain all staff records of respective Dealers, conduct details, training requirements for each
• Provide first level support to the dealer network regarding technical issues and concerns.
• Reconcile Dealer Tech Connect Incidents weekly

What You Will Bring:

• Tertiary study in Agricultural or Engineering is preferred
• Technical, problem-solving mindset
• Appreciation/understanding of the Australian agricultural industry

A Plus If You Have:

• Minimum Level of Education Required for position : Associate's/Technical Degree, Trade Certificate

Who You Are: 

• Aligning Performance for Success
• Building Customer Relationships
• Building Partnerships
• Coaching
• Continuous Improvement
• Creating a Culture of Trust
• Customer Focus
• Delegation and Empowerment
• Driving for Results
• Influencing
• Inspiring Others
• Monitoring Information
• Selecting Talent

What We Offer You:

The opportunity to join a true global company

AGCO employees work flexibly from the office, home, or a hybrid of both

Work with a market leading product range

Solid professional development opportunities through AGCO University

AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions - to an environment where the future is happening now.

Join us as we bring agriculture into the future. Experience our global diversity and enterprising spirit while helping us create innovative technology that helps feed the world's nearly 8 billion people.