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IT Senior Support Analyst Job

Date: Jul 6, 2021

Location: Sunshine West, VIC, AU

Company: AGCO

IT Senior Support Analyst

 

Who We Are Looking For:  

Join a small highly talented team to support AGCO’s staff and dealer network across the APA region including Australia, New Zealand, Singapore, Taiwan and Africa. You will be highly skilled in SQL to find, analyse and resolve issues. You will also be proficient in desktop support specifically SCCM imaging and o365.

You will be responsible for the monitoring of infrastructure & batch jobs. Working closely with Infrastructure leads and developers to resolve any issues. You will thrive in a fast paced environment with excellent communication and problem solving skills.

What You Will Do:

To provide L2 support for the OneAGCO web portal.

Administration of the following systems: Monitoring of Infrastructure & Batch Jobs.

•             Microsoft Exchange

•             Microsoft 365.

•             Crowd Strike antivirus software.

•             Bit Locker encryption software.

•             Mobile Device Management Software – AirWatch \ Intelligent Hub.

•             Setup & Support of AGCO’s fleet of PC & Notebooks.

•             Monitoring of Infrastructure & Batch Jobs.

 

What You Will Bring:

• Education/qualification in Information Technology

• Knowledge of Windows Servers, Active Directory, and Exchange \ o365.

• Good knowledge of PC setup and imaging

• Good knowledge of SQL programming language

 

A Plus If You Have:  

  • Associate's/Technical Degree - Information Technology or similar.
  • Moderate/reasonable problem solving skills – you will have good analytical skills as well as evaluative judgement based on the analysis of factual and qualitive information in complicated or novel situations. Multiple sources of information refer to a diverse range of internal and external sources such as procedures and practices in other areas, team, companies etc. The ability to filter, prioritize, analyze and validate potentially complex and dynamic material.

 

Who You Are:

Good knowledge of:

• SQL (Debugging and fixing OneAGCO user accounts)

• Windows 10.

• Microsoft Active Directory.

Knowledge of:

• Microsoft Exchange \ 365.

• PC & NB setup and imaging.

• ForgeRock Identity Management Software or similar will be highly regarded.

• Life Ray Web Portal system or similar will be highly regarded.

• ServiceNow ticketing system or similar will be highly regarded.

• iSeries\AS400 will be highly regarded.

• Veeam replication software will be highly regarded.

 

Key Performance Indicators:

L2 support of OneAGCO:

•             Ensure users can login to the OneAGCO dealer portal and SSO to all other linked systems.

•             Backend analysis of multiple system to find and resolve user account issues.

System monitoring:

•             Ensure logging of system checks for SOX auditing.

•             Ensure replication of Production system to DR are running and DR environment is in a ready state.

•             Any issues found are logged and followed through to resolution with infrastructure or developer leads.

Desktop Support:

•             Timely setup of PCs & NBs using SCCM imaging.

•             Remote trouble shooting and resolution of user’s desktop issues.

•             User account creation and administration in Active Directory and o365

 

What We Offer You:

  • Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s 8 billion people.
  • AGCO employees work flexibly from the office, home, or a hybrid of both.
  • Work with a market leading product range.
  • AGCO is an equal opportunity employer and we encourage applicants from diverse backgrounds.
  • Solid professional development opportunities through AGCO University.

 

AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein productions systems and smart farming software solutions - to an environment where the future is happening now.

 

Join us as we bring agriculture to the future.


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