Manager, Customer Care

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today! 

The Customer Care Manager leads the Customer Care team, ensuring timely and effective support to dealers and distributors. This role focuses on service quality, issue resolution, and continuous improvement of customer experience. The Manager must be proactive, self-driven, and customer-focused (“Farmer First” mindset), with strong communication and relationship-building skills across regions and internal stakeholders. Success in this role requires strategic thinking, operational oversight, and a commitment to team development and service excellence   

Your Impact: 

• Lead and coach the Customer Care team to ensure high-quality service delivery, timely case resolution, and continuous performance improvement. Oversee daily operations, including escalations, backorder management, claims, returns, and DFS checks.   
• Develop and optimize Customer Care processes and systems (e.g., SCR, Hydra, Proteus), ensuring readiness for testing and go-lives. Maintain distributor/dealer account data and support invoicing activities. Manage team coverage plans (absences, home office, holidays, extended hours, on-call support).   
• Coordinate recruitment, onboarding/offboarding, and training of team members, including access rights and materials. Facilitate internal communication through weekly team meetings and act as the main point of contact for HR and other departments.   
• Represent Customer Care in dealer/distributor meetings and trainings, including publishing bulletins and process documentation. Analyse customer feedback and KPIs to identify service improvement opportunities.  
• Collaborate with cross-functional teams (e.g., Reman, Sampo) and participate in system-related projects. Ensure compliance with SOX and customs-related duties (e.g., Intrastat reporting). Maintain budgetary oversight and contribute to strategic planning. 

Your Experience and Qualification: 

• Bachelor's degree in business, Communications, or related field   
• 5 years in Customer Care or similar role   
• Proven leadership and team development experience Strong problem-solving and escalation handling skills   
• Knowledge of customer service standards and systems Fluent in English (written and spoken)   
• Flexible, proactive, and customer-focused Willingness to work extended hours when needed 

Your Benefits: 

• We offer an international and collaborative environment where innovation and excellence are valued. You’ll have opportunities to grow your career and develop your talents. 
• Our team works in Suolahti and across the globe. We are a professional yet easy-going team, ready to welcome you to AGCO. 
• We value our employees' well-being, offering flexible working hours, remote work options, Smartum-benefits, and comprehensive occupational health services. 

Your Workplace: 

You’ll work with your wonderful AGCO colleagues at our Suolahti Manufacturing site: Valmetinkatu 2, 44200 Suolahti, Finland 

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives. 

We’d love to hear from you and learn more about your skills and experience! 

 
We will begin reviewing applications and conducting interviews during the application period, so please submit your application as soon as possible no later than November 20th, 2025. 

Join us as we bring agriculture into the future and apply now!