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Technical Support Field Manager, NA West

Date:  Sep 3, 2023
Location: 

Duluth, GA, US Jackson, MN, US

 

Who are we looking for: 

 

At AGCO, we believe that when our employees succeed, our business succeeds. It’s a people philosophy that we believe and invest in.  We make sure all of our employees – in every function, every geography and at every level – have the tools they need to be successful and take charge of their career. Because when our people grow, our business grows. Every day. Every way. 

 

The AGCO Precision Ag and Digital Division has an exciting opportunity for an experienced Technical Support Field Manager to join its team in delivering extraordinary results based in Duluth, GA. The applicant must live in Texas.  75% travel expected. This is a role with growth potential and developmental opportunities. 

 

The Technical Support Field Manager is the in-field technical representative focused on assisting dealers with product issue resolution. This position will have frequent and significant interaction with dealer service managers and technicians. The role of this individual carries an excellent understanding of AGCO products; is intimately familiar with how the products are used; has a strong appreciation of customer needs, business practices, and expectations; and has earned the respect of the dealers, customers, and AGCO employees. The Technical Support Field Manager's perspective about product strengths, product short-comings, and needed product improvements will be credible and sought-after. The Technical Support Field Manager will be the eyes and ears for Technical Services & Support whose primary function is to identify, investigate and report on product quality and emerging product reliability issues. The emphasis is to help drive speedy technical resolutions into new assembly as well as into the population of field units. The role will have a direct and positive impact on AGCO customers and dealers. Utilizing experienced technical experts to impact AGCO's product quality, reliability, customer satisfaction, market share and, ultimately, corporate profitability. The Technical Support Field Manager is a key element to the successful growth of AGCO products in the North America marketplace.

 

What you will do: 

 

Manages Goodwill expenses related to customer dissatisfaction. Acts as the "eyes and ears" of Technical Support, dispatches for investigation or assistance of technical issues. Assists/coaches/trains dealers on technical problem investigation as well as solution implementation. Identifies new issues and investigates to understand product reliability problems. Able to effectively inform dealers about the capabilities and limitations of AGCO products (in response to requests/intentions to use products in ways that are not acceptable). Provides to Technical Support, thorough reports on product reliability issues by using Tech Connect. Reports will include dealer/customer input, observations, recommendations provided to the dealer/customer, plus data readings, photos, and video. Conducts first-level inspection, analysis and reporting of failed parts. Instruct dealers in the technical process of completing a proper machine Pre-Delivery Inspection. Understands and involved with status of PPR items. Custom Harvester Combine Support (Tech Van) assignments through grain harvest season. Lead service training sessions on an as needed basis.

 

What you will bring: 

 

•  Degree in a Technology, Agricultural Sciences, or Engineering, discipline -or- 4+ years experience in field industrial or Agricultural repair/diognostics

•  Experience in customer service, service management, is beneficial.

 

 

A plus if you have: 

 
  • Seven years of related precision agricultural experience working with independent dealers
  • Knowledge of dealership operations such training, customer & product support and sales
  • Demonstrated customer service and / or sales experience
  • Ability to lead change through process improvement and data analysis
  • Bilingual capability (Spanish)

 

What we offer: 

 

 Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world’s nearly 8 billion people. From the day you decide to join AGCO, we want to engage and excite you and we’re clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level.  

 

We also invite you to “Make the Most of YOU” - Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more… 

 

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.  

 

 

 

 

 

 

 

 


Job Segment: Technical Support, Information Technology, IT Manager, Inspector, Technology, Quality, Bilingual

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