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Customer Service Rep Job

Date: Apr 15, 2021

Location: Tremont, IL, US

Company: AGCO

Customer Service Representative

 

Precision Planting is a leading provider of planting and harvest technology in the Precision Ag Industry. We design innovative products that solve yield-robbing issues for farmers. We are seeking a highly motivated, & detailed-oriented individual to serve as a Customer Service Representative for a fast-growing company in Central Illinois.

 

Primary Responsibilities:

  • Provide exceptional and professional customer service to Precision Planting Dealers and Growers.

    • Effectively manage a large number of incoming calls

    • Identify and assess customer's need to achieve satisfaction

    • Communicate shipping details to all customers

  • Manage large order entry processes or companywide warranty orders.

  • Provide daily assistance to Region Managers.

    • Provide sales support and shipping information to Region Managers.

    • Assemble communication packets for training.

    • Assist with international shipping documentation.

    • Assist with OEM orders.

  • Responsible for the prospecting process and onboarding of all new Precision Planting Dealers. 

  • Coordinate order processing exceptions with Shipping & Accounting 

    • Prioritize & process backorders requests 

    • Process shortages & overage requests 

    • Process Return Merchandise Authorizations (RMA) within systems

      • Validate warranty claims

      • Issue replacement orders

      • Coordinate call tag issuance when needed for returning products

      • Coordinate internal tracking & communication 

      • Communicate status with requesting dealer by phone or email 

Other Responsibilities:

  • Performs job-related tasks in a safe manner 

  • Support  internal staff with clerical activities 

 

Qualifications:

  • High school education  required

  • 2-4 years of customer service experience

  • College business courses are valued but not required 

  • Excellent communication skills, written and verbal 

  • Highly motivated

  • Computer skills: Microsoft Office Word, PowerPoint, Excel, and Outlook

  • Agriculture background is preferred but not required

 

AGCO is an equal opportunity employer.


Nearest Major Market: Peoria

Job Segment: Customer Service Representative, Agricultural, Clerical, Customer Service, Sales, Agriculture, Administrative