Customer Support System Administrator

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution. 

The Customer Support System Administrator is responsible for managing and maintaining key support systems and tools that enable effective customer service operations. This includes administration of case management platforms, contact center technologies, Microsoft 365 applications, and data visualization tools like Tableau. The ideal candidate ensures these systems are functioning efficiently, are up to date, and support high-quality service delivery through technical support, user training, and system optimization.  

Your Impact 

• Administer and maintain customer support platforms, including case management systems and contact center software.   

• Ensure the continuous functionality and performance of critical support tools such as Tableau, Microsoft 365 (Teams, SharePoint, Outlook), and ticketing systems.   

• Monitor system usage, troubleshoot issues, and coordinate timely resolutions with internal IT or external vendors. Manage user roles, permissions, and configuration changes across support platforms to align with operational needs.   

• Collaborate with Customer Support, IT, and other departments to enhance workflows and system integrations. Support reporting and dashboard development in Tableau to improve visibility into customer service metrics and KPIs.   

• Lead or assist in system upgrades, testing, and documentation. Provide training and ongoing support to Customer Support team members on system features and updates. 

Your Experience and Qualifications 

• Associate degree or higher in Information Technology, Business Systems, or a related field.   

• 2+ years of experience administering customer support systems or contact center platforms.   

• Proficiency with Microsoft 365 applications including Outlook, Teams, Excel, and SharePoint.   

• Experience using and supporting Tableau dashboards and reporting tools. Working knowledge of case management/ticketing systems and contact center software.   

• Strong problem-solving skills and attention to detail. Excellent communication skills and ability to collaborate across technical and non-technical teams.