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International Customer Service Rep Job

Date: Sep 8, 2021

Location: Tremont, IL, US

Company: AGCO

International Customer Service Representative

 

Precision Planting is a leading provider of planting and harvest technology in the Precision Ag Industry. We design innovative products that solve yield-robbing issues for farmers. We are seeking a highly motivated, & detailed-oriented individual to serve as an International Customer Service Representative for a fast-growing company in Central Illinois.  The position will be in Tremont, IL.

 

 

Primary Responsibilities:

  • Provide exceptional and professional customer service to Precision Planting Dealers and Growers.
    • Effectively manage a large amount of incoming calls
    • Identify and assess customer's need to achieve satisfaction
    • Communicate shipping details to all customers
  • Manage large order entry processes or companywide warranty orders.
    • Work closely with engineering to place and release Beta orders.
  • Provide daily assistance to International Sales Team.
    • Provide sales support and shipping information to International Region Managers.
    • Virtual trainings to help get the International Team up to speed.
    • Assist with international shipping documentation.
    • Assist with any International OEM orders.
  • Responsible for the prospecting process and onboarding of all new International Precision Planting Dealers.
    • Virtual trainings to get dealers and internal employees up to speed on processes.
  • Coordinate order processing exceptions with Shipping & Accounting
    • Prioritize & process backorders requests
      • Work closely with the Morton shipping team to ensure accurate and quick requests.
    • Process shortages & overage requests
    • Process Return Merchandise Authorizations (RMA) within systems
      • Validate warranty claims
      • Issue replacement orders
      • Coordinate call tag issuance when needed for returning products
      • Coordinate internal tracking & communication
      • Communicate status with requesting dealer by phone or email

Other Responsibilities:

  • Performs job-related tasks in a safe manner
  • Support internal staff with clerical activities

 

Qualifications:

  • High school education  required
  • 2-4 years of customer service experience
  • College business courses are valued but not required
  • Excellent communication skills, written and verbal
  • Highly motivated
  • Computer skills: Microsoft Office Word, PowerPoint, Excel, and Outlook
  • Agriculture background is preferred but not required

 

AGCO is an equal opportunity employer.

 


Nearest Major Market: Peoria

Job Segment: Customer Service Representative, Agricultural, Engineer, Customer Service, Agriculture, Sales, Engineering