Product Support Specialist

Not everyone can claim to feed the world, but it is part of our every day. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!       

The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications.   

  
Your Impact  

• Field calls from growers and dealers on technical support questions during office hours as well as after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field breakdowns.  

• Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation.  

• Make on-site service calls when an issue has progressed past the abilities of the local dealer, and remote support is no longer an acceptable option. Communicate issues and future needs to the R&D team for current and future products. In collaboration with R&D, be actively involved with the go-to-market process for new products to ensure a successful product launch.  

• Create and deliver projects focused on customer experience, process improvement, and training effectiveness. Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.  

• Lead introductory and advanced dealer training sessions, breakout sessions during PTx conferences, assist at Precision Technology Institution events, support trade shows, rebuild and maintain planters used for testing and demonstrations, and compile, analyze, and report test plot and field data to support marketing and research activities. 

  
Your Experience and qualifications  

• Bachelor's degree in Agricultural Systems Technology/Agronomy, or 2+ years supporting Precision Ag equipment, or 5+ years of related product support experience.  

• Experience and familiarity with agriculture, farming operations, and Precision Ag technologies.  

• Strong writing and editing skills with the ability to create technical documentation and training materials.  

• Excellent communication and presentation skills, including delivering training to customers and dealers.  

• Strong problem-solving and troubleshooting skills with the ability to resolve technical issues effectively. 

 Your Benefits 

• Health care and wellness plans     

• Dental and vision plans     

• Flexible and virtual work options (where available)     

• 401(k) Savings Plan with company match     

• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price     

• Paid holidays and paid time off     

• Health savings and flexible spending accounts     

• Reimbursement for continuing education     

• Life insurance and other supplemental insurance plans 

Your Workplace  

This role follows AGCO’s onsite work model, with employees primarily working from an AGCO location for a minimum of 4 days per week to support collaboration and teamwork.