Product Support Specialist

Solutions for Every Season We engineer and deliver precision ag hardware, software, and cloud-based platforms that connect every corner of the farm.  

 
The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications   

 
Your Impact   

• Field calls from growers and dealers on technical support questions during office hours as well as an after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field break downs  
• Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation  
• Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option  
• Communicate issues and future needs to the R&D team for current and future products  
• In collaboration with R&D, being actively involved with the go-to-market process for some of our new products to ensure a successful product launch 

 
Your Experience and qualifications  

• Qualifications & Skills: Bachelor’s degree in Agricultural Systems Technology, Agronomy, or equivalent experience (3+ years in Precision Ag support or 5+ years in product support); strong writing and editing skills, creativity, public speaking ability, problem-solving skills, and familiarity with agriculture. 
•  Customer Experience & Training Projects: Lead and deliver initiatives focused on improving customer experience, process efficiency, and training effectiveness, including breakout sessions at dealer trainings and PTx conferences.  
• Technical Content Creation: Generate and edit technical publications such as operator and installation manuals, service bulletins, knowledge base articles, and product instructions to support product understanding and usage.  
• Trade Show & Equipment Management: Handle setup, staffing, and teardown of booths at regional and national trade shows; rebuild and maintain planters used for testing, training, and demonstrations, including full product installations.  
• Field Data & Product Research: Compile, analyze, and report test plot and field data to support marketing strategies and product development; assist and occasionally present at Planter Technology Institution events. 
  
  

Your Benefits  

• Health care and wellness plans  
• Dental and vision plans  
• Flexible and virtual work options (where available)  
• 401(k) Savings Plan with company match  
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price  
• Paid holidays and paid time off  
• Health savings and flexible spending accounts  
• Reimbursement for continuing education  
• Life insurance and other supplemental insurance plans 
  
  

Your Workplace  

You will work with your wonderful PTx colleagues from Westminster, USA (Hybrid/Remote)  

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.  

Join us as we bring agriculture into the future and apply now!